Logging into your account

The first step to finding volunteer opportunities is accessing your account!
 
Here are some common things that come up when volunteers are creating or accessing their account:
 
Create an account 
When you access your company's site, if you see the "Register/Sign in" page and you don't have an account-you will need to create one!
 
  
Click on the "Create an account now!" link and fill in the required information to create a volunteering account.
 
Not every company will have the option to create an account. Some use Single Sign-On (SSO) which means there is no need to manually create an account this way. So do not worry if you do not encounter this page!
 
 
Forgot Your Password 
If you've forgotten your password, Click on the "Forgot your Password" link to request a new password. 
 
 
You'll provide your username to have a temporary password sent to your email (your username is the email address that's associated with your account, which is often your company email.)
 
Once you have access to your account, you can change your email by hovering over your name in the top right corner and clicking "Profile"
 
Not every company will have manually created accounts with passwords. Some use Single Sign-On (SSO) which means there is no need to login manually. So do not worry if you do not encounter this page!
 
 
SSO Error Message
If your company uses Single Sign-On (SSO), then when you try to access your company's volunteering site, it should automatically sign you in to yourprofile. Otherwise it will ask you for the same credentials used to sign into your company intranet.
 
However, if you are receiving an error message referencing SSO when trying to access your account or a signup link, please email clientcare@volunteermatch.org with your employee ID and the link of the error message you are receiving so we can look into why the SSO is not working correctly!

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